Refund policy

 

HEAVENLY RETURN POLICY

Every Heavenly piece is handmade, one by one, and for that reason we do not offer refunds. We want you to love your piece, so if you are unsatisfied with your order, we will accept your return within 7 days of its arrival and issue store credit.

How to return

Please email heavenlyvows@gmail.com within 7 days of the date your item was delivered with your order number and the reason for your return. All returns must be in their original packaging with tags attached, and unworn.

Store credit

Store credit will be issued within 5 to 7 business days after we receive your return. Return shipping is paid by the customer. If you prefer, the cost of the return label can be deducted from your store credit. We are not responsible for any return packages not received or for shipping loss or damage to returned goods.

Final sale items

Sale items and items purchased using a promotional code are final sales that cannot be returned or exchanged. Made to order pieces are final sales unless they arrive damaged. If your piece arrives damaged, email us within 7 days of delivery with a photo and we will make it right.

International orders

We cannot refund or credit international duties and taxes. For more information on reclaiming them, please contact your local customs bureau.